Notice history

Completed
September 28, 2022 at 2:00 AM
Completed
September 28, 2022 at 2:00 AM
Maintenance has completed successfully
Planned
September 27, 2022 at 8:00 PM
Planned
September 27, 2022 at 8:00 PM
Good Evening,

Kindly note due to the SMS delays experienced over the course of last week Safaricom has scheduled system maintenance from Tuesday 27th September 2022 2300Hrs - Wednesday 28th September 2022 0500 Hrs.

Please be aware that Safaricom messages will not be delivered during that period.

This maintenance is necessary to ensure seamless SMS delivery.

We apologize for any inconvenience.

Resolved
September 26, 2022 at 6:35 AM
Resolved
September 26, 2022 at 6:35 AM
The issue has been resolved
Investigating
September 24, 2022 at 7:00 AM
Investigating
September 24, 2022 at 7:00 AM
Dear Clients,

We are currently experiencing an outage on outgoing messages to Safaricom phone numbers.

This has been escalated to Safaricom for investigation.

Monitoring
August 30, 2022 at 10:10 AM
Monitoring
August 30, 2022 at 10:10 AM
A fix was implemented and currently monitoring the result.
Resolved
August 30, 2022 at 10:10 AM
Resolved
August 30, 2022 at 10:10 AM
We just resolved the issue!
Investigating
August 30, 2022 at 7:10 AM
Investigating
August 30, 2022 at 7:10 AM
Dear Clients,

We are experiencing intermittent delays on SMS delivery to Safaricom phone numbers.

This is due to the Safaricom SMSC network experiencing intermittent outages,

The issue has been escalated to Safaricom Network Team to investigate and resolve.

Sincere apologies for the inconvenience caused.

Completed
August 26, 2022 at 11:00 PM
Completed
August 26, 2022 at 11:00 PM
Maintenance has completed successfully
In progress
August 26, 2022 at 9:00 PM
In progress
August 26, 2022 at 9:00 PM
Maintenance is now in progress
Planned
August 26, 2022 at 9:00 PM
Planned
August 26, 2022 at 9:00 PM
Dear Client,

Please be aware that we will be undertaking scheduled Routine System Maintenance on Saturday 27/08/2022 from 0000hrs EAT to Saturday 27/08/2022 0200hrs EAT.

As a result, the following systems/functions will be unavailable during this time:
```
Bulk SMS
Transactional API
SMPP
```
Kindly bear with us as we better our services for you.

Resolved
August 08, 2022 at 7:40 AM
Resolved
August 08, 2022 at 7:40 AM
We just resolved the issue!
Investigating
August 08, 2022 at 6:00 AM
Investigating
August 08, 2022 at 6:00 AM
We are currently experiencing delays in processing of Outgoing SMS requests.

The Safaricom SMS Endpoints are unreachable hence the delay in processing the requests.

This has been escalated to Safaricom for resolution.

Resolved
July 13, 2022 at 1:30 PM
Resolved
July 13, 2022 at 1:30 PM
We just resolved the issue!
Identified
July 13, 2022 at 4:58 AM
Identified
July 13, 2022 at 4:58 AM
Dear Client,

We are experiencing partial outage with Safaricom termination.

The issue is emanating from the Operator side. We are awaiting resolution on their end.

We will update you further when they give us a report on what was the root cause.

Please bear with us as this is being rectified.

Best Regards,

Resolved
July 05, 2022 at 9:48 AM
Resolved
July 05, 2022 at 9:48 AM
We just resolved the issue!
Identified
July 05, 2022 at 8:38 AM
Identified
July 05, 2022 at 8:38 AM
We are currently experiencing an issue processing messages to SMS Gateway.

The issue has been escalated to the providers for resolution.

Apologies for the inconvenience caused.

Resolved
July 02, 2022 at 8:30 AM
Resolved
July 02, 2022 at 8:30 AM
The issue was resolved
Investigating
July 01, 2022 at 2:34 AM
Investigating
July 01, 2022 at 2:34 AM
Dear Clients,

This is to inform you that our domains (swifttdial.com) and subdormains (sms.swifttdial.com, voice.swifttdial.com) are down.

The issue is being looked at by our service provider

We shall update you on the progress

Apologies for the inconvenience caused

Kind Regards

Jul 2022 to Sep 2022

Swifttdial Systems Limited - Notice history