Duration: 6 hours

Affected Components:

Jun 11, 20:00:00 GMT+0
Identified - Dear Esteemed Customer, We are reaching out to inform you about an upcoming network maintenance activity that will be carried out by Safaricom. This maintenance has been scheduled to occur between Sunday 11th June 2023, from 23:00 hrs to Monday 12th June 2023, 05:00 hrs East Africa Time. While this maintenance is underway, it is expected that there may be temporary disruptions in our SMS services. We apologize in advance for any inconvenience this may cause. Should you have any inquiries or concerns regarding this scheduled maintenance, please feel free to contact us. tech@swifttdial.com/ Regards .

Duration: 6 hours

Affected Components:

May 21, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 20, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

May 20, 20:00:00 GMT+0
Identified - Greetings Valued Customer, Safaricom will be performing a network maintenance activity that will affect our SMS services. The maintenance will take place from **20th May 2023, 22:59 hrs to 21st May 2023, 05:00 hrs.** You may experience temporary interruptions or unavailability of our services during this time. We are sorry for any inconvenience this may cause you. If you have any questions, please email us at tech@swifttdial.com or support@swifttdial.com Thank you, swifttdial Systems Limited.

Affected Components:

Mar 23, 06:30:00 GMT+0
Identified - Dear Client, We are currently experiencing delays in SMS delivery to Safaricom phone numbers. The issue has been escalated to Safaricom Engineers for resolution. .

Mar 23, 06:30:00 GMT+0
Resolved - Dear Client, We are currently experiencing delays in SMS delivery to Safaricom phone numbers. The issue has been escalated to Safaricom Engineers for resolution. .

Duration: 5 hours

Affected Components:

Feb 18, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 17, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 17, 21:00:00 GMT+0
Identified - Dear Valued Customer, Safaricom will be conducting planned maintenance on their systems to optimize their capacity. This will take place on 18th Feb 2023 from 2359hrs to 19th Feb 2023 0500hrs EAT. During this maintenance window, there will be brief disruptions to the Safaricom SMS delivery. We apologize for any inconvenience this may cause. Thank you for your continued support and understanding. In case of any questions feel free to reach out to us.

Duration: 3 hours and 15 minutes

Affected Components:

Dec 5, 16:53:00 GMT+0
Resolved - We just resolved the issue!.

Dec 5, 13:38:00 GMT+0
Investigating - Dear Partner We are currently experiencing an outage on Safaricom SMS Gateway. You may experience timeouts when sending a request with a Safaricom phone number. This is due to a network issue causing the Safaricom endpoints to be unreachable. This has been escalated to Safaricom Engineers..

Duration: 22 hours

Affected Components:

Nov 1, 07:04:00 GMT+0
Resolved - We just resolved the issue!.

Oct 31, 09:04:00 GMT+0
Investigating - Dear client, We would like to inform you that we are experiencing issues with our domain service Provider and hence affecting all our Dashboards. We are working on resolving this as soon as possible. Our sincerest apologies for any inconvenience this may cause, and we will send an update once resolved. .

Duration: 3 hours

Affected Components:

Oct 18, 13:57:00 GMT+0
Resolved - The Issue has been resolved.

Oct 18, 10:57:00 GMT+0
Investigating - Dear Client, We are currently experiencing delays in SMS delivery to Safaricom phone numbers. This is due to unavailability of the Safaricom SMS Endpoints. The issue has been escalated to Safaricom Engineers for resolution. .

Duration: 6 hours

Affected Components:

Sep 28, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 27, 20:00:00 GMT+0
Identified - Good Evening, Kindly note due to the SMS delays experienced over the course of last week Safaricom has scheduled system maintenance from Tuesday 27th September 2022 2300Hrs - Wednesday 28th September 2022 0500 Hrs. Please be aware that Safaricom messages will not be delivered during that period. This maintenance is necessary to ensure seamless SMS delivery. We apologize for any inconvenience. .

Duration: 28 days and 23 hours

Affected Components:

Sep 26, 06:35:00 GMT+0
Resolved - The issue has been resolved.

Sep 24, 07:00:00 GMT+0
Investigating - Dear Clients, We are currently experiencing an outage on outgoing messages to Safaricom phone numbers. This has been escalated to Safaricom for investigation..

Duration: 3 hours

Affected Components:

Aug 30, 10:10:00 GMT+0
Monitoring - A fix was implemented and currently monitoring the result..

Aug 30, 10:10:00 GMT+0
Resolved - We just resolved the issue!.

Aug 30, 07:10:00 GMT+0
Investigating - Dear Clients, We are experiencing intermittent delays on SMS delivery to Safaricom phone numbers. This is due to the Safaricom SMSC network experiencing intermittent outages, The issue has been escalated to Safaricom Network Team to investigate and resolve. Sincere apologies for the inconvenience caused. .

Duration: 2 hours

Affected Components:

Aug 26, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 26, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 26, 21:00:00 GMT+0
Identified - Dear Client, Please be aware that we will be undertaking scheduled Routine System Maintenance on Saturday 27/08/2022 from 0000hrs EAT to Saturday 27/08/2022 0200hrs EAT. As a result, the following systems/functions will be unavailable during this time: Bulk SMS Transactional API SMPP Kindly bear with us as we better our services for you..

Duration: 1 hour and 40 minutes

Affected Components:

Aug 8, 07:40:00 GMT+0
Resolved - We just resolved the issue!.

Aug 8, 06:00:00 GMT+0
Investigating - We are currently experiencing delays in processing of Outgoing SMS requests. The Safaricom SMS Endpoints are unreachable hence the delay in processing the requests. This has been escalated to Safaricom for resolution..

Duration: 8 hours and 32 minutes

Affected Components:

Jul 13, 13:30:00 GMT+0
Resolved - We just resolved the issue!.

Jul 13, 04:58:00 GMT+0
Identified - Dear Client, We are experiencing partial outage with Safaricom termination. The issue is emanating from the Operator side. We are awaiting resolution on their end. We will update you further when they give us a report on what was the root cause. Please bear with us as this is being rectified. Best Regards,.

Duration: 1 hour and 10 minutes

Affected Components:

Jul 5, 09:48:00 GMT+0
Resolved - We just resolved the issue!.

Jul 5, 08:38:00 GMT+0
Identified - We are currently experiencing an issue processing messages to SMS Gateway. The issue has been escalated to the providers for resolution. Apologies for the inconvenience caused..

Duration: 15 days and 20 hours

Affected Components:

Jul 2, 08:30:00 GMT+0
Resolved - The issue was resolved .

Jul 1, 02:34:00 GMT+0
Investigating - Dear Clients, This is to inform you that our domains (swifttdial.com) and subdormains (sms.swifttdial.com, voice.swifttdial.com) are down. The issue is being looked at by our service provider We shall update you on the progress Apologies for the inconvenience caused Kind Regards .

Duration: 10 days

Affected Components:

Jun 24, 11:00:00 GMT+0
Resolved - We just resolved the issue!.

Jun 24, 10:19:11 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Jun 24, 07:00:00 GMT+0
Investigating - Dear Client, You may be experiencing some intermittent outages as of this morning, this is due to an issue we have identified to be on our service provider's network, it is affecting outgoing requests, but incoming requests are not affected. In that light, we have taken action and decided that we will be migrating all our services including SMPP to a new provider. We are currently moving our domains, and it may take 1-2 hrs for it to resolve. We will announce once this has reflected. This is in an effort to improve our systems capacity and availability to ensure seamless operations for all our clients. We apologize for the inconvenience and hope you could kindly bear with us as we solve the issue. .

Duration: 17 days and 12 hours

Affected Components:

Jun 21, 19:00:00 GMT+0
Resolved - This issue has been resolved.

Jun 21, 12:00:00 GMT+0
Investigating - We are currently experiencing an issue processing messages to **Airtel SMS Gateway**. The issue has been escalated to the Airtel Team for resolution. Apologies for the inconvenience caused.

Duration: 4 hours

Affected Components:

Jun 20, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 20, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 20, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 20, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 19, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 19, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 19, 20:00:00 GMT+0
Identified - Dear Client, Please be aware that we will be undertaking a scheduled system maintenance on **Sunday Jun 19, 2022 from **2300hrs** EAT to Monday Jun 20, 2022 0300hrs EAT**. As a result, the following systems/functions will be unavailable during this time: - - Bulk SMS - - Transactional API - - Bulk SMS Dashboard - - SMPP Kindly bear with us as we better our services for you..

Duration: 2 days, 9 hours and 45 minutes

Affected Components:

May 28, 19:00:00 GMT+0
Resolved - We just resolved the issue!.

May 26, 09:15:00 GMT+0
Investigating - Dear Clients, We are currently experiencing downtime with Our cloud Service provider. We are working on getting the systems back up and running as quickly as possible. Please bear with us as we sort this out. Apologies for the inconvenience .

Duration: 5 hours

Affected Components:

May 22, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 22, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 22, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 21, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

May 21, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

May 21, 20:00:00 GMT+0
Identified - Dear Client, Please be aware that we will be undertaking a scheduled system maintenance on **Saturday 21/05/2022 from 2300hrs EAT to Sunday 22/05/2022 0400hrs EAT**. As a result, the following systems/functions will be unavailable during this time: - - Bulk SMS - - Transactional API - - Bulk SMS Dashboard - - Shortcodes API Kindly bear with us as we better our services for you..

Duration: 25 days, 15 hours and 10 minutes

Affected Components:

May 23, 09:07:00 GMT+0
Resolved - We just resolved the issue!.

May 20, 10:27:50 GMT+0
Investigating - We are experiencing intermittent delays on SMS delivery to Safaricom phone numbers. The issue has been escalated to Safaricom Network Team to investigate and resolve. Sincere apologies for the inconvenience caused. .

Duration: 2 hours

Affected Components:

May 16, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 16, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

May 16, 21:00:00 GMT+0
Identified - Dear Client, Please be aware that we will be performing routine server maintenance from 12:00 am to 2:00am on 17th May 2022 As a result, the following systems/functions will be unavailable during this time: - - - Bulk SMS - - - Transactional API - - - Bulk SMS Dashboard - - - Shortcodes API The team will announce when the server maintenance is complete and services have been restored. Kindly bear with us as we better our services for you..

Affected Components:

May 8, 19:18:45 GMT+0
Resolved - The issue has been resolved we are currently monitoring performance. .

Duration: 9 days and 19 hours

Affected Components:

May 6, 16:00:00 GMT+0
Resolved - We just resolved the issue!.

May 6, 12:05:00 GMT+0
Investigating - We are experiencing intermittent delays on SMS delivery to Safaricom phone numbers. The issue has been escalated to Safaricom Network Team to investigate and resolve. Sincere apologies for the inconvenience caused. .

Duration: 12 days and 12 hours

Affected Components:

Apr 26, 13:20:00 GMT+0
Resolved - The issue has been resolved .

Apr 26, 10:30:00 GMT+0
Identified - Safaricom have acknowledged they are experiencing a global outage on their SMS Gateway that's causing the delays. There's no clear ETR yet from their engineers, but we will share any updates once received..

Apr 26, 08:20:00 GMT+0
Investigating - We are experiencing intermittent delays on SMS delivery to Safaricom phone numbers. The issue has been escalated to Safaricom Network Team to investigate and resolve..

Duration: 6 hours

Affected Components:

Apr 24, 17:21:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 24, 11:21:01 GMT+0
Identified - Maintenance is now in progress.

Apr 24, 11:21:00 GMT+0
Identified - Dear Client, We would like to announce that we will be migrating our **SMPP services from IP @ 34.134.81.22:2765 to IP @ 169.239.253.10:2765**. This is in an effort to improve our systems capacity and availability to ensure seamless operations for all our clients. At the moment **34.134.81.22** is still up, we however recommend you try to bind to **169.239.253.10 **and test. All other credentials remain the same. Kindly note that we will be taking down 34.134.81.22 as from 22/04/2022 for maintenance purposes. Please try and migrate your connection by then. We hope you can bear with us as we try to improve our services for you. Feel free to reply, to reach out to us for any further clarification. .

Duration: 1 day and 28 minutes

Affected Components:

Apr 20, 07:55:00 GMT+0
Investigating - We are experiencing intermittent delays in delivery of messages to AIRTEL phone numbers. There's an issue affecting the AIRTEL SMS endpoint hence the delays. We are working to have this resolved as soon as possible.

Duration: 1 day, 21 hours and 59 minutes

Affected Components:

Apr 19, 13:07:00 GMT+0
Investigating - Dear clients, We are currently experiencing delays in processing messages to Telkom Kenya on all binds Causing intermittently delivery of some messages. This is due to the Telkom SMSC network experiencing intermittent outages, The issue has been escalated to the Telkom engineers for quick resolution. Sincere apologies for the inconvenience caused. Best Regards .

Affected Components:

Apr 18, 07:08:00 GMT+0
Investigating - Dear clients, There is a widespread server outage affecting the following the services - - - Voice Dashboard - - - Bulk SMS Dashboard - - - SMS API & SMS Docs - - - Website **Note: Our SMPP Gateway Route is working smoothly.** We sincerely regret the inconvenience caused to you..

Apr 18, 07:08:00 GMT+0
Resolved - Dear clients, There is a widespread server outage affecting the following the services - - - Voice Dashboard - - - Bulk SMS Dashboard - - - SMS API & SMS Docs - - - Website **Note: Our SMPP Gateway Route is working smoothly.** We sincerely regret the inconvenience caused to you..

Duration: 6 hours and 48 minutes

Affected Components:

Apr 13, 22:18:25 GMT+0
Resolved - We just resolved the issue!.

Apr 13, 15:30:00 GMT+0
Investigating - There is a widespread server outage affecting the following services. - Voice Dashboard - Bulk SMS Dashboard - SMS API & SMS Docs - Website Our Engineers are currently investigating this issue, and we will update this thread with additional information once available. We sincerely regret the inconvenience caused to you..

Duration: 3 days and 10 hours

Affected Components:

Apr 8, 12:00:00 GMT+0
Resolved - The issue has been resolved. .

Apr 8, 10:38:00 GMT+0
Investigating - We are currently experiencing Intermittent issues processing messages on our SMPP Gateway. Our Engineers are actively working on resolving the issue, as soon as possible **Note: Our Restful API Route is working smoothly.** Sincere apologies for the inconvenience caused..

Affected Components:

Mar 31, 15:30:00 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Mar 30, 12:30:00 GMT+0
Resolved - Dear clients, We are experiencing intermittent delays in delivery of messages to Safaricom, Airtel and Telkom phone numbers. We are working to have this resolved as soon as possible. Sincere apologies for the inconvenience caused. .

Duration: 3 hours

Affected Components:

Mar 26, 15:30:00 GMT+0
Resolved - We just resolved the issue!.

Mar 26, 12:30:00 GMT+0
Investigating - We are experiencing intermittent delays in delivery of messages to Safaricom phone numbers. There's an issue affecting the Safaricom SMS endpoint hence the delays. We are working to have this resolved as soon as possible..

Duration: 4 days, 4 hours and 42 minutes

Affected Components:

Mar 21, 14:42:00 GMT+0
Resolved - We just resolved the issue!.

Mar 17, 10:00:00 GMT+0
Identified - Dear Clients, We are experiencing a delay upon submission of messages to the Telkom SMS Gateway. The issue has been escalated to Telkom Engineers to assist in resolving this. Best Regards .

Duration: 6 hours

Affected Components:

Mar 4, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 3, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 3, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 3, 20:00:00 GMT+0
Identified - Dear Client, Kindly be advised of planned works on Bulk SMS from Thursday 3rd March 2300hrs (EAT) to Friday 4th March 0500hrs(EAT) *Service Impact: * Bulk SMS service will be degraded for approximately 10-30 minutes during process restart. Any messages received on our system for submission at this time will be terminated once the service is up again. There will also be notable delays in delivery reports reception. Best Regards SwifttDial Team.

Duration: 7 days and 12 hours

Affected Components:

Feb 13, 21:00:00 GMT+0
Completed - UPDATE: All services are working as expected..

Feb 11, 21:14:10 GMT+0
Identified - Maintenance is now in progress..

Feb 11, 18:00:00 GMT+0
Identified - Please be aware that we will be performing routine server maintenance on 11th Feb 2022 starting from 9.pm to 13th Feb 2022 at 12.00am. As a result, the following systems/functions will be unavailable during this time: - - - Bulk SMS - - - Transactional API - - - Bulk SMS Dashboard - - - shortcodes API The team will advise when the server maintenance is complete and services have been restored. .

Duration: 6 days and 6 hours

Affected Components:

Jan 18, 22:30:00 GMT+0
Completed - Maintenance completed successfully.

Jan 18, 20:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on 18th January 2022 at 11:00 PM- 19th Januaary 01:30 AM. .