SAFARICOM Bulk SMS Outage | Kenya - Incident details

Resolved

Degraded performance

Started about 2 years agoLasted about 3 hours

Affected

Bulk-SMS API

Two Way SMS

Premium SMS

Updates

Monitoring
August 30, 2022 at 10:10 AM
Monitoring
August 30, 2022 at 10:10 AM
A fix was implemented and currently monitoring the result.
Resolved
August 30, 2022 at 10:10 AM
Resolved
August 30, 2022 at 10:10 AM
We just resolved the issue!
Investigating
August 30, 2022 at 7:10 AM
Investigating
August 30, 2022 at 7:10 AM
Dear Clients,

We are experiencing intermittent delays on SMS delivery to Safaricom phone numbers.

This is due to the Safaricom SMSC network experiencing intermittent outages,

The issue has been escalated to Safaricom Network Team to investigate and resolve.

Sincere apologies for the inconvenience caused.

Swifttdial Systems Limited - SAFARICOM Bulk SMS Outage | Kenya – Incident details