Bulk SMS Outage Safaricom

Resolved

Partial outage

Started over 4 years agoFebruary 21, 2022Lasted about 13 hoursFebruary 21, 20228:30 PMFebruary 22, 20229:22 AMUTC

Affected

Bulk-SMS API

Updates

Resolved
February 22, 2022 at 9:22 AMUTC
Resolved
February 22, 2022 at 9:22 AMUTC
We just resolved the issue!
Monitoring
February 22, 2022 at 9:00 AMUTC
Monitoring
February 22, 2022 at 9:00 AMUTC
We implemented a fix and currently monitoring the result.
Identified
February 21, 2022 at 8:30 PMUTC
Identified
February 21, 2022 at 8:30 PMUTC
We are currently experiencing an issue processing messages to Safaricom SMS Gateway.

The issue has been escalated to the Safaricom Team for resolution.

Apologies for the inconvenience caused

Swifttdial Systems Limited - Bulk SMS Outage Safaricom – Incident details