SAFARICOM Bulk SMS Outage | Kenya - Incident details

Resolved

Degraded performance

Started almost 4 years agoAugust 30, 2022Lasted about 3 hoursAugust 30, 20227:1010:10 AMUTC

Affected

Bulk-SMS API

Two Way SMS

Premium SMS

Updates

Monitoring
August 30, 2022 at 10:10 AMUTC
Monitoring
August 30, 2022 at 10:10 AMUTC
A fix was implemented and currently monitoring the result.
Resolved
August 30, 2022 at 10:10 AMUTC
Resolved
August 30, 2022 at 10:10 AMUTC
We just resolved the issue!
Investigating
August 30, 2022 at 7:10 AMUTC
Investigating
August 30, 2022 at 7:10 AMUTC
Dear Clients,

We are experiencing intermittent delays on SMS delivery to Safaricom phone numbers.

This is due to the Safaricom SMSC network experiencing intermittent outages,

The issue has been escalated to Safaricom Network Team to investigate and resolve.

Sincere apologies for the inconvenience caused.

Swifttdial Systems Limited - SAFARICOM Bulk SMS Outage | Kenya – Incident details