Swifttdial Systems Limited - Notice history

All systems operational

Website - Operational

Bulk-SMS API - Operational

Voice - Operational

SwifttDial API docs - Operational

Bulk SMS Dashboard - Operational

Voice Dashboard - Operational

IVR - Operational

Two Way SMS - Operational

Premium SMS - Operational

SMPP GATEWAY - Operational

Notice history

Apr 2022

SAFARICOM Bulk SMS Outage | Kenya
  • Resolved
    Resolved

    The issue has been resolved

  • Identified
    Identified

    Safaricom have acknowledged they are experiencing a global outage on their SMS Gateway that's causing the delays.

    There's no clear ETR yet from their engineers, but we will share any updates once received.

  • Investigating
    Investigating

    We are experiencing intermittent delays on SMS delivery to Safaricom phone numbers.

    The issue has been escalated to Safaricom Network Team to investigate and resolve.

SMPP MIGRATION TO NEW IP
  • Completed
    April 24, 2022 at 5:21 PM
    Completed
    April 24, 2022 at 5:21 PM

    Maintenance has completed successfully

  • In progress
    April 24, 2022 at 11:21 AM
    In progress
    April 24, 2022 at 11:21 AM

    Maintenance is now in progress

  • Planned
    April 24, 2022 at 11:21 AM
    Planned
    April 24, 2022 at 11:21 AM

    Dear Client,

    We would like to announce that we will be migrating our SMPP services from IP @ 34.134.81.22:2765 to IP @ 169.239.253.10:2765. This is in an effort to improve our systems capacity and availability to ensure seamless operations for all our clients.

    At the moment 34.134.81.22 is still up, we however recommend you try to bind to **169.239.253.10 **and test.

    All other credentials remain the same.

    Kindly note that we will be taking down 34.134.81.22 as from 22/04/2022 for maintenance purposes. Please try and migrate your connection by then. We hope you can bear with us as we try to improve our services for you.

    Feel free to reply, to reach out to us for any further clarification.

BULK SMS AIRTEL OUTAGE
  • Investigating
    Investigating

    We are experiencing intermittent delays in delivery of messages to AIRTEL phone numbers.

    There's an issue affecting the AIRTEL SMS endpoint hence the delays.

    We are working to have this resolved as soon as possible

Telkom Bulk SMS Outage | Kenya
  • Investigating
    Investigating

    Dear clients,

    We are currently experiencing delays in processing messages to Telkom Kenya on all binds Causing intermittently delivery of some messages.

    This is due to the Telkom SMSC network experiencing intermittent outages,

    The issue has been escalated to the Telkom engineers for quick resolution.

    Sincere apologies for the inconvenience caused.

    Best Regards

Services Outage
  • Investigating
    Investigating

    Dear clients,

    There is a widespread server outage affecting the following the services

    • - - Voice Dashboard

    • - - Bulk SMS Dashboard

    • - - SMS API & SMS Docs

    • - - Website

      Note: Our SMPP Gateway Route is working smoothly.

    We sincerely regret the inconvenience caused to you.

  • Resolved
    Resolved

    Dear clients,

    There is a widespread server outage affecting the following the services

    • - - Voice Dashboard

    • - - Bulk SMS Dashboard

    • - - SMS API & SMS Docs

    • - - Website

      Note: Our SMPP Gateway Route is working smoothly.

    We sincerely regret the inconvenience caused to you.

Mar 2022

Bulk SMS Outage | Kenya
  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Resolved
    Resolved

    Dear clients,

    We are experiencing intermittent delays in delivery of messages to Safaricom, Airtel and Telkom phone numbers.

    We are working to have this resolved as soon as possible.

    Sincere apologies for the inconvenience caused.

Bulk SMS Safaricom Outgoing SMS Outage
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We are experiencing intermittent delays in delivery of messages to Safaricom phone numbers.

    There's an issue affecting the Safaricom SMS endpoint hence the delays.

    We are working to have this resolved as soon as possible.

Telkom Bulk SMS Delays
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    Dear Clients,

    We are experiencing a delay upon submission of messages to the Telkom SMS Gateway.

    The issue has been escalated to Telkom Engineers to assist in resolving this.

    Best Regards

Delays in SMS Delivery - Telkom Outgoing Messages
  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    Dear Clients,

    We are experiencing a delay upon submission of messages to the Telkom SMS Gateway.

    The issue has been escalated to Telkom Engineers to assist in resolving this

Voice Inbound Calls Issues | Nigeria
  • Identified
    Identified

    Investigating (Voice)

    Dear client, We would like to inform you that that some of our Nigeria virtual numbers are unable to receive inbound calls. We are working on resolving this as soon as possible.

    Our sincerest apologies for any inconvenience this may cause and we will send an update once resolved.

  • Resolved
    Resolved

    We just resolved the issue!

Feb 2022

Voice Call Quality Degradation | Kenya
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    We are currently facing partial voice call quality degradation on some of our Kenya Voice services due to restrained resources. The issue has been identified and communication relayed to our provider for immediate resolution.

    Our sincere apologies for the inconvenience caused

    Regards, Voice Team

Bulk SMS Outage Safaricom
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We are currently experiencing an issue processing messages to Safaricom SMS Gateway.

    The issue has been escalated to the Safaricom Team for resolution.

    Apologies for the inconvenience caused

Voice Call Quality Degradation | Kenya
  • Resolved
    Resolved

    This issue was resolved.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We are currently facing partial voice call quality degradation on some of our Kenya Voice services due to restrained resources. The issue has been identified and communication relayed to our provider for immediate resolution.

    Our sincere apologies for the inconvenience caused

    Regards, Voice Team

  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    Dear client,

    We would like to inform you that we have been experiencing downtime on our Bulk SMS.

    We are working on resolving this as soon as possible.

    Our sincerest apologies for any inconvenience this may cause, and we will send an update once resolved.

    Regards

Bulk SMS Outage
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    Partial system outage that is affecting our Bulk SMS services, We are currently investigating this incident.

Feb 2022 to Apr 2022

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