Notice history - swifttdial status Page

Notice history

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Aug 2022

MonitoringAugust 30, 2022 at 10:10 AMUTC
A fix was implemented and currently monitoring the result.
ResolvedAugust 30, 2022 at 10:10 AMUTC
We just resolved the issue!
InvestigatingAugust 30, 2022 at 7:10 AMUTC
Dear Clients,

We are experiencing intermittent delays on SMS delivery to Safaricom phone numbers.

This is due to the Safaricom SMSC network experiencing intermittent outages,

The issue has been escalated to Safaricom Network Team to investigate and resolve.

Sincere apologies for the inconvenience caused.

Routine Bulk SMS System Maintenance

CompletedMaintenance2 hours

CompletedAugust 26, 2022 at 11:00 PMUTC
Maintenance has completed successfully
In progressAugust 26, 2022 at 9:00 PMUTC
Maintenance is now in progress
PlannedAugust 26, 2022 at 9:00 PMUTC
Dear Client,

Please be aware that we will be undertaking scheduled Routine System Maintenance on Saturday 27/08/2022 from 0000hrs EAT to Saturday 27/08/2022 0200hrs EAT.

As a result, the following systems/functions will be unavailable during this time:
```
Bulk SMS
Transactional API
SMPP
```
Kindly bear with us as we better our services for you.

ResolvedAugust 08, 2022 at 7:40 AMUTC
We just resolved the issue!
InvestigatingAugust 08, 2022 at 6:00 AMUTC
We are currently experiencing delays in processing of Outgoing SMS requests.

The Safaricom SMS Endpoints are unreachable hence the delay in processing the requests.

This has been escalated to Safaricom for resolution.

Jul 2022

ResolvedJuly 13, 2022 at 1:30 PMUTC
We just resolved the issue!
IdentifiedJuly 13, 2022 at 4:58 AMUTC
Dear Client,

We are experiencing partial outage with Safaricom termination.

The issue is emanating from the Operator side. We are awaiting resolution on their end.

We will update you further when they give us a report on what was the root cause.

Please bear with us as this is being rectified.

Best Regards,

ResolvedJuly 05, 2022 at 9:48 AMUTC
We just resolved the issue!
IdentifiedJuly 05, 2022 at 8:38 AMUTC
We are currently experiencing an issue processing messages to SMS Gateway.

The issue has been escalated to the providers for resolution.

Apologies for the inconvenience caused.

ResolvedJuly 02, 2022 at 8:30 AMUTC
The issue was resolved
InvestigatingJuly 01, 2022 at 2:34 AMUTC
Dear Clients,

This is to inform you that our domains (swifttdial.com) and subdormains (sms.swifttdial.com, voice.swifttdial.com) are down.

The issue is being looked at by our service provider

We shall update you on the progress

Apologies for the inconvenience caused

Kind Regards

Jun 2022

ResolvedJune 24, 2022 at 11:00 AMUTC
We just resolved the issue!
MonitoringJune 24, 2022 at 10:19 AMUTC
We implemented a fix and currently monitoring the result.
InvestigatingJune 24, 2022 at 7:00 AMUTC
Dear Client,

You may be experiencing some intermittent outages as of this morning, this is due to an issue we have identified to be on our service provider's network, it is affecting outgoing requests, but incoming requests are not affected.

In that light, we have taken action and decided that we will be migrating all our services including SMPP to a new provider. We are currently moving our domains, and it may take 1-2 hrs for it to resolve. We will announce once this has reflected.

This is in an effort to improve our systems capacity and availability to ensure seamless operations for all our clients.

We apologize for the inconvenience and hope you could kindly bear with us as we solve the issue.

ResolvedJune 21, 2022 at 7:00 PMUTC
This issue has been resolved
InvestigatingJune 21, 2022 at 12:00 PMUTC
We are currently experiencing an issue processing messages to Airtel SMS Gateway.

The issue has been escalated to the Airtel Team for resolution.

Apologies for the inconvenience caused

BULK SMS SYSTEM MAINTENANCE

CompletedMaintenance4 hours

UpdateJune 20, 2022 at 12:00 AMUTC
Maintenance has completed successfully
UpdateJune 20, 2022 at 12:00 AMUTC
Maintenance has completed successfully
UpdateJune 20, 2022 at 12:00 AMUTC
Maintenance has completed successfully
CompletedJune 20, 2022 at 12:00 AMUTC
Maintenance has completed successfully
UpdateJune 19, 2022 at 8:00 PMUTC
Maintenance is now in progress
In progressJune 19, 2022 at 8:00 PMUTC
Maintenance is now in progress
PlannedJune 19, 2022 at 8:00 PMUTC
Dear Client,

Please be aware that we will be undertaking a scheduled system maintenance on **Sunday Jun 19, 2022 from *2300hrs* EAT to Monday Jun 20, 2022 0300hrs EAT**.

As a result, the following systems/functions will be unavailable during this time:
- - Bulk SMS
- - Transactional API
- - Bulk SMS Dashboard
- - SMPP Kindly bear with us as we better our services for you.

Jun 2022 to Aug 2022